General Policy
Welcome to TT-Silvers! We are committed to providing you with an exceptional shopping experience and high-quality jewelry. To ensure your satisfaction, we have established the following general policies that apply to all purchases made through our website or in-store:
Product Descriptions and Images
We strive to provide accurate product descriptions and images on our website. However, please note that due to variations in screen resolutions, colors may appear slightly different in person. Additionally, since many of our pieces are handmade, slight variations in size and design may occur. We believe that these variations add to the uniqueness and character of our jewelry.
Payment Methods
We accept the following payment methods for your convenience: Visa, MasterCard, PayPal. Your payment information is securely encrypted to protect your privacy and ensure a safe transaction.
Sales Tax
Sales tax, if applicable, will be calculated based on your shipping address and added to your order during the checkout process.
Shipping
We offer various shipping options to meet your needs, including standard and express options. Shipping rates and delivery times depend on the chosen shipping method and the destination. For more information on our shipping policies, please go to “Shipping policy”.
Order Processing and Cancellation
Orders in stock are typically processed within 3-5 business days (pre-orders 5-8 weeks). If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request; however, once an order has been processed, we may not be able to cancel or modify it.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not, we accept returns and exchanges within 3 days of receipt, provided that the item is in its original condition and packaging. For more details on our return and exchange policy, please visit our [link to return and exchange policy page].
Privacy Policy
We value your privacy and are committed to protecting your personal information. Please go to “privacy policy” for detailed information on how we collect, use, and protect your data.
Contact Information
If you have any questions or concerns, please feel free to reach out to our customer support team at tt.real.silvers@gmail.com . Our team is available from [business hours] to assist with any inquiries.
By shopping with TT-Silvers, you agree to these general policies. We appreciate your business and look forward to providing you with exceptional jewelry and service!
Shipping policy
At TT-Silvers, we are committed to providing our customers with a seamless and efficient shipping experience. Please review our shipping policy below to ensure that you are familiar with our processes and procedures.
Processing Time:
Orders are processed within 3-5 business days (Pre-orders within 5-8 weeks), excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Methods and Delivery Times:
TT-Silvers offers Standard Shipping option: 3-5 business days
Please note that these delivery times are estimates and may vary depending on the destination, customs processing, and other factors beyond our control.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. You can view the estimated shipping costs for your order at checkout before confirming your purchase.
Free Shipping:
To show our gratitude, we offer an exclusive €10 discount on shipping costs for orders placed using a valid influencer code.
Customs, Duties, and Taxes:
For international orders, customers are responsible for any customs, duties, or taxes imposed by their country. These fees are not included in our shipping costs and will be billed separately by the respective customs office. We recommend that you check with your local customs office for more information regarding these fees.
Order Tracking:
Once your order has been shipped, you will receive an email with tracking information. Please allow [24-48] hours for the tracking information to update before checking the status of your shipment.
Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact our customer support team at tt.real.silvers@gmail.com within 3 days of the expected delivery date. We will work with you to resolve the issue and may offer a replacement or refund at our discretion.
Returns and Exchanges:
If you are not satisfied with your purchase, please refer to our return and exchange policy for information on how to initiate a return or exchange. We kindly request that you contact our customer support team before returning any items to ensure a smooth process.
Contact Us:
If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact our customer support team at tt.real.silvers@gmail.com.
Thank you for choosing TT-Silvers! We appreciate your business and look forward to serving you.
Privacy policy
Introduction
At TT-Silvers, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website or make a purchase from our store.
By using our website or purchasing from us, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
Information We Collect
When you interact with our website or make a purchase, we may collect the following types of personal information:
a. Personal identification information: Your name, email address, shipping address, billing address, and phone number.
b. Payment information: Your credit card or other payment details, as required to complete your purchase.
c. Account information: Your username, password, and any other information you provide when creating an account on our website.
d. Technical data: Information about your device and internet connection, such as your IP address, browser type, and operating system.
e. Usage data: Information about your interactions with our website, such as pages viewed, products viewed, and time spent on our site.
f. Communication data: Any information you provide when contacting us via email, phone, or social media.
How We Use Your Information
We use your personal information for the following purposes:
a. To process and fulfill your orders, including processing payments, shipping products, and providing order confirmations.
b. To communicate with you about your orders, inquiries, or concerns.
c. To personalize your shopping experience, such as by displaying relevant products and offers based on your browsing history.
d. To improve our website, products, and services.
e. To analyze usage patterns and trends to better understand our customer base.
f. To comply with legal requirements and protect our rights and the rights of our customers.
Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
a. With service providers who help us fulfill orders, process payments, ship products, or provide other services on our behalf.
b. When required by law or to protect our rights, such as in response to a subpoena, legal request, or court order.
c. In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner.
We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.
Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure. However, no method of data transmission or storage can be 100% secure, and we cannot guarantee the absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. After this period, your personal information will be securely deleted or anonymized.
Your Rights
You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact our customer support team at tt.real.silvers@gmail.com. We will respond to your request within a reasonable time frame, in accordance with applicable data protection laws.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website
Return policy
At TT-Silvers, we are committed to providing our customers with high-quality products and exceptional service. We understand that, in some cases, you may need to return or exchange an item. Please review our return and exchange policy below to ensure a smooth and hassle-free process.
Pre-Order Cancellation:
You can not cancel your pre-order. To cancel your order, please contact our customer support team at tt.real.silvers@gmail.com. You will need to follow the return or exchange process outlined below for damaged items.
Return and Exchange Eligibility:
We accept returns and exchanges only for damaged items. To be eligible for a return or exchange, please ensure that:
You contact our customer support team within 3 days of receiving the item.
The item is in its original packaging, unused, and in the same condition as when you received it.
You provide a detailed description and photos of the damage.
If your return or exchange request meets these criteria, our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Please note that we cannot process returns or exchanges for items that do not meet these criteria or if the RMA number is not included with the returned item.
Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds and Exchanges:
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your return or exchange request.
If your return is approved, we will process your refund within 5 business days, and a credit will be applied to your original method of payment. Please note that it may take some time for the refund to appear on your bank statement.
If you requested an exchange, we will ship the replacement item within 5 business days after approving your request. In the event that the replacement item is out of stock or no longer available, we will provide a refund instead.
Contact Us:
If you have any questions or concerns regarding our return and exchange policy or need assistance with your return or exchange, please do not hesitate to contact our customer support team at tt.real.silvers@gmail.com.
Thank you for your understanding and for choosing TT-Silvers. We appreciate your business and look forward to serving you.
